@extends('legal.layout')
@section('title', 'Privacy Policy')
@section('content')
1. Introduction
Welcome to Facebook Auto Reply Bot ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Facebook Messenger auto-reply bot service.
2. Information We Collect
2.1 Information from Facebook
When you connect your Facebook Page to our service, we collect:
- Facebook Page ID and Page name
- Page access tokens (encrypted and securely stored)
- Messages sent to your Facebook Page by users
- Basic user information (Facebook User ID, name) of people messaging your Page
2.2 Information You Provide
- Auto-reply rules and message templates you create
- Configuration settings for your bot
- Account credentials for accessing our dashboard
2.3 Automatically Collected Information
- Usage statistics and analytics data
- Message delivery status and timestamps
- Error logs and system performance data
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process and send automated replies to messages received on your Facebook Page
- Service Improvement: To analyze usage patterns and improve our bot's functionality
- Customer Support: To respond to your inquiries and provide technical assistance
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Analytics: To provide you with insights about your bot's performance
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using SSL/TLS protocols
- Access tokens are encrypted at rest in our database
- Access to user data is restricted to authorized personnel only
- Regular security audits and updates are performed
- Data is stored on secure servers with regular backups
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Facebook: As required to operate the Messenger Platform integration
- Legal Requirements: When required by law, court order, or government regulation
- Service Providers: With trusted third-party service providers who assist in operating our service (e.g., hosting providers), under strict confidentiality agreements
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Retention
We retain your data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Message data: Retained for 90 days for analytics purposes, then automatically deleted
- Account data: Retained until you delete your account or request data deletion
- Analytics data: Aggregated and anonymized data may be retained indefinitely
7. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (see Data Deletion Policy)
- Opt-out: Disconnect your Facebook Page from our service at any time
- Data Portability: Request your data in a machine-readable format
8. Facebook Platform Compliance
Our service complies with Facebook's Platform Terms and Developer Policies. We:
- Only request necessary permissions for bot functionality
- Do not use data for advertising or marketing purposes
- Respect user privacy and Facebook's data use policies
- Provide clear data deletion mechanisms
9. Children's Privacy
Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: zwe872002@gmail.com
Address: Yangon, Myanmar.
For data deletion requests, please visit our Data Deletion Policy page.
@endsection